Roles and Responsibilities

• Provide timely and effective technical support to end users experiencing issues with RPA bots and processes.
  
• Investigate and analyze support tickets to understand the root causes of issues.
  
• Fix the issues in the UAT environment.
  
• Monitor the bot runs in the control room.
  
• Preparing the issue tracker and adding details.
  
• Managing and investigating exceptions of the issues.
• Make sure SLAs for the processes are met and production runs are successful.
  
• Log production incident tickets for errors identified in production RPA processing.
  
• Prioritize the defects for resolution including planning and testing of fixes.
  
• Fix RPA errors, and confirm the fix in UAT.

Required Experience/Skills

• Strong understanding of RPA concepts and technologies, including bot management, and Production support.
  
• Proficiency in scripting and automation with tools like Automation Anywhere or similar.
• Proven experience in administering and managing RPA platforms.
• Strong technical background and hands-on development experience in .NET or C#.
• Knowledge of RPA security best practices and experience implementing security measures.
• Understanding of Software Development Methodologies.

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